Known Issues

Switch to suppress re-indexing when Pinker starts for large drives [Windows | Mac]
Pinker re-indexes when starting or when the user presses the "Update index" button While indexing, search results and match counts are not 100% ...
Wed, Jan 10, 2018 at 5:28 PM
Export does not respect the column order [Windows | Mac]
After a selected number of items are exported to excel note that the column order in the .csv file is not the same as the column order in Pinker. Invariably ...
Wed, Jan 10, 2018 at 5:29 PM
Actions window remains open if “Export” is used in the background [Windows | Mac]
This issue will appear if the “Actions” window has been opened for an item(s) from the results area and then, without closing the menu, the ‘Export” tab is p...
Wed, Jan 10, 2018 at 5:31 PM
Uninstall does not remove Pinker completely [Mac]
To completely uninstall Pinker app on Mac please execute the following steps: Find the Pinker application and delete it Delete the folder .pinker/ from...
Wed, Jan 10, 2018 at 5:33 PM
Uninstall does not remove Pinker completely [Windows]
To completely uninstall Pinker app on Windows please execute the following steps: In Control panel -> Programs and Features uninstall Pinker Dele...
Wed, Jan 10, 2018 at 5:34 PM
Date-time mismatch between Explorer/Finder and Pinker for image files [Windows | Mac]
Some devices do not set image dates correctly, and some computer systems try to remedy this situation in different ways. As a result, Pinker does currently ...
Wed, Jan 10, 2018 at 5:37 PM
Access to My Music, My Pictures and My Videos denied [Windows]
Certain hidden folders on Windows systems cannot be correctly processed by Pinker. These folders have been created by older Microsoft Windows versions in ...
Wed, Jan 10, 2018 at 5:38 PM
Handling of Mac devices [Mac]
On Mac, network drives are mapped automatically when using Finder. When not in use, their mapped network drives are disconnected by the system. This can hap...
Wed, Jan 10, 2018 at 5:39 PM
Launching Pinker triggers security warnings [Windows | Mac]
Pinker has been registered with most common antivirus software but there might be others that do not recognize Pinker as a trusted application. Our installe...
Wed, Jan 10, 2018 at 5:40 PM
Pinker starts looking for files even if no indexed locations are selected [Windows | Mac]
If no location has been selected and a request to “Update index” has been done, Pinker will start a new scan and will generate an index with zero matches. A...
Wed, Jan 10, 2018 at 5:41 PM